Do prices include VAT?
All the prices on the web include VAT. You can check it by making the purchase, in step "confirmation" is displayed in the detail of the invoice amount.
Also when you have confirmed your purchase, you will receive via e-mail your online bill which comes all the detailed of the merchandise along with an invoice.
Are there shipping fees?
Shipping costs are free for purchases over 75€ in national territory (Peninsula, Canary Islands, Ceuta, Melilla and the Balearic Islands).
For purchases in National territory that are less than 75€ it will be applied a postage rate. For more details visit the Shipping section.
If you need additional information you may visit the section "Shipping Costs" or the section "Contact Us" or you may call to (+34) 649054679, we will be happy to assist you.
Which is the period of delivery?
In order to provide the best service to our customers we have contracted the express transportation service NACEX 19:00h of the NACEX Company.
Service door to door with delivery guarantee before 19:00h of the next business day of your purchase, in populations of Spanish Peninsula, Baleares and its radius of influence of up to 100km. (50km. go / 50km. return.)
For other populations, delivery guarantee before 13:00 h in the second business day following the purchase.
Orders for the Canary Islands, Ceuta and Melilla, will be sent by the Post Office and the estimated delivery time is between 4 and 7 days. If you need additional information you may visit the section "Shipping Costs" or the section "Contact Us" or you may call to (+34) 649054679, we will be happy to assist you.
All the International orders will be sent via the Post Office and the estimated delivery time is between 3 and 10 days approx. depending on the destination. If you need additional information you may visit the section "Shipping Costs" or the section "Contact Us" or you may call to (+34) 649054679, we will be happy to assist you.
All orders placed before 18:00 h (Spain hour) will be shipped the same day, for orders placed after 18:00 will ship next business day.
Do I receive an invoice for my purchase?
You will receive it immediately via email after completing the purchase process online where we will include all data and purchase items and merchandise along with the supporting invoice of your purchase at the time of receiving the order.
If I make a mistake making a purchase how I can cancel my order?
The order will not be finished until you select the method of payment; If by a mistake you make a purchase and you want to cancel it, please contact us indicating your desire to cancel the order.
If I am unhappy with my order can I return it?
Please note that you have 7 days to return the products with which you are not satisfied if they are in perfect condition, if they have not been opened or tampered, and you have to detail the reasons for the return.
Note also that you need to pay the return postage and other administrative expenses that may arise as a result of the return, unless the product is spoiled or damaged, which should make explicitly detailed in delivery note.
In the case of receiving an item in poor condition please contact the store manager to the phone number (+34) 649054679 or via email info@pro-nutricion.com and you may return the item, remember to put on the record of the delivery of the shipment that the product has arrived in bad condition. Check the goods in the presence of a carrier and do not sign the delivery note without leaving evidence of any impacts.
What can I do if after reviewing the consignment note differences between the material received and the packing slip?
If after reviewing the delivery of your material, differences are observed between the material received and the packing slip, please let us know immediately, indicating the delivery order number and detailing the differences, please indicate also a Contact phone number to be more agile in the management.
Remember we cannot accept claims after more than 48 hours after your receipt the shipment.
How can I know what is the state of my order?
You will be fully informed all the time via email your order , also, it will be sent an email indicating the tracking number of your order so you can track and check the status of this at all time.
In case of any doubt, please contact us via online through the “Contact Us” section of our website or by calling to (+34) 649054679 and we will help you.
What happens with my personal information?
All Information submitted via the forms available on this website will be treated in strict confidence in accordance with Law 15/1999, of December 13, Protection of Personal Data. Privacy Policy
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